Just given Virgin the boot after 4 years I was originally with telewest and mourn the day they gave it up! All I can say about Virgin is if they spent as much time on getting the service right as they did on advertising and trying to get you to buy their TV packages they'd be the best ISP out there.
Unfortunatey the service took a nose dive since they took over, I was quite happy with my truly unlimited 4MB connection that I had with Telewest, since Virgin took over I saw my connection become unreliable due to 'the line being busy, try using it later on and it'll be ok!' and I was extrmely annoyed at their sneaky traffic management policy(Limits!!!) Not to mention their intention to snoop on everything their users do online! I had a 20MB cable connection which was upgraded from 10MB by them at no cost due to complaints about download limits and threats to terminate my contract etc! However I've regularly been getting speeds of 4MB and 6MB on this line and was given the excuse that the line was busy try off peak times (peak being from 5-9 at night) I work 9-5 so I was on a hiding to nothing there! I understand that I'll now probably at best get 5-6MB but at least I won't be paying £37 a month for the pleasure! My advice stay clear and stick with a BT line at least if thats no good you can change at the drop of a hat!

I can only urge anyone to stay away from Pipex/Tiscali. Absolutely shocking ISP. The internet connection is not usable (slow speeds and constant disconnects). If you request assistance they will ignore any e-mails sent to them. Calls to their Customer Support cost 10p/min, and trust me, you'll spend HOURS. The introductory message is lengthy and needs to be covered every time, the queues can be lengthy and the reps like to put you on hold a lot. The only advice you ever get is to wait, to call back later, or to call a different department (they will NEVER transfer you). Also, a lot of their reps don't seem to be able to speak English well enough to handle even common complaints. It's really, really shocking. I urge anyone to stay away!

just recieved an email from BT saying I have exceeded my useage by 7gb. However, unbeknown to them, i have now got a net monitor installed which shows i have only used 4Gb of my 5Gb allowance.I have written to BT and threatened them with legal action unless they can give me a complete rundown of my useage. of course they will ignore this as they and all the other broadband providers seem totally corrupt and indifferent to their paying users. Sorry to read of so many users being ripped off.