Awful through and through. Service never worked, charged for over usage despite intermittent and poor connection, terrible customer service, and to add insult to injury
currently in dispute after being charged £55 to cancel a service I never fully received.
Don't touch with a bargepole, if it looks too good to be true, it probably is!

If you are considering switching to Virgin Broadband, DON’T!!! I was with Virgin and I experienced no end of problems. We were left without broadband for an entire weekend and at peak times the service was extremely unreliable. Moving away from Virgin was no easy job either. They kept claiming for months that they never received the e-mail nor my letter of cancellation and in the end they send me a large cancellation bill. I moved to “BE THAT” and what a difference to Virgin! “BE THAT has so far provided a reliable service (never failed so far!) and their engineers phoned twice on the day I switched providers, to ensure that I had no difficulty connecting to their service. Now, that is what I call SERVICE! So my advice is “stay away from Virgin Broadband”!

If you live in Northern ireland, save yourself the 9 months of heartache that I've suffered and put all details you have regarding TalkTalk in the bin. In fact, take 2 flyers from the man in the street or the guy in Carphone Warehouse and put them both in the bin, you may save someone else the heartache too.